Please help
I have sent my ICX from Binance recently in this FUD to my Iconex Swap Wallet address
Later when i opened my ICONex wallet, i realised that the Swap Wallet is not in the App, there is only the ICONex wallet. And no deposit of my coins
I would like to find out what happened to my swap wallet, and how to retrieve my wallet?
Thanks community greatly appreciated
Interested in what it is you mean by a ‘swap wallet’
This takes me back to the old dApp ICON swap 
I would invite you to the community discord to discuss this further in a support ticket?
Hello ICONJohn
Thank you for your quick reply
Yes i think your right, it was back in the day when we had to swap our ICX tokens to a different format
I have attached a screenshot of my wallet, previously there were two wallets in this app
I currently only have one wallet in the app, i dont think i deleted the other wallet. But im also not sure where it has gone or how to access it. (i do have the wallet address)
This is fine to post to the community
Thank you for your help again
Ok, so i imagine you had a second wallet that you used for ICON swap and maybe named accordingly.
hmmm, would it be worth a look in your harddrives for a keystore file or private key for this wallets backup? Or are you sure you dont have one?
A backup will likely be needed if this wallet is no longer present unfortunately.
Also assuming this wasn’t a ledger wallet?
Sorry to hear but moving forward i would recommend using hana wallet (our now recommended wallet) and maybe also investing in a ledger to manage private keys safely 
Hey there. I’m guessing you didn’t back up this ICONex wallet (keystore file and password, or private key)?
Another recovery option for you: Do you have the private key for your ETH wallet that you had the old ERC-20 ICX in?
If so, you can restore an ICONex wallet using that private key. It will have your ICX in it there.
Don’t share your private key or personal info with anyone!
Hello Icon
Sorry it has been a while.
I have found i havent followed this issue up yet and now there has been another change to the system.
Would you be able to help recover my tokens please?
Thank you
i need some info
can you help
Go to official Discord, then open a support ticket. Be very careful on people trying to scam you.
Hi, I had the original IConex app, the device I had in on got damaged and I have not signed into the app for a number of years…but when I recently signed in on a new device I had no tokens showing. Also I’m not is there a way to retrieve my use name? I have my private key and password thank you in advance.
Hi Icon Folks!
I have my ICX staked from a few years back but I can’t find a way to access them because ICONx wallet is gone. I can’t find the interface to see my staked assets and points accrued either.
Is there a guide for us to unstake, collect our rewards and then and only then migrate to sodax?
I hope someone can reply back to me soon!
Is this the only place to find support on this matter?
Thank you!
Would suggest heading to the Official Discord server, available at SODAX (formerly ICON) and reaching out to support via a ticket there.
As someone has mentioned above, be very careful on people trying to scam you and you should be able to reach out to John or Hazy via the ticket system.
