We need your help. ICONEX software does not allow you to log in using Ladger

1

Good afternoon. We need your help. ICONEX software does not allow you to log in using Ladger. I always entered it, now it gives an error. Updated to the latest version, does not help. What could be the reason ? Here is a screenshot of the shot. Ladger is working stably, I have not observed any failures. Version 1.0.7

2

The issue you’re having is likely due to the new chrome update that’s been rolled out. A lot of wallets (not just ICON) can’t connect following the update. Ledger have released an article on it:

https://support.ledger.com/hc/en-us/articles/360020871157-Connection-issues-with-MetaMask-

If you download an old version of chrome/brave browser it should resolve the issue.

Lots of people didn’t realize their browsers had updated automatically. I’ve been using a super old brave version and haven’t had any issues.

Here’s the instructions a user posted on reddit after I suggested using an older version (they’re using brave):

https://www.reddit.com/r/helloicon/comments/nogbif/comment/h00uilf

Alternatively you can try Chromium:

For Mac OS: https://www.googleapis.com/download/storage/v1/b/chromium-browser-snapshots/o/Mac%2F857950%2Fchrome-mac.zip?generation=1614305731496612&alt=media

For Windows: https://www.googleapis.com/download/storage/v1/b/chromium-browser-snapshots/o/Win%2F857959%2Fchrome-win.zip?generation=1614307965602102&alt=media

Hopefully you get back up and running! :slight_smile:

3

The issue has been fixed last week :+1: